Support Center
Welcome to our Support Center. If you have any questions, need assistance, or would like to provide feedback, we're here to help.
Contact Us
📧 When sending an email, please include the following information:
- Your device model and operating system version
- App version number
- Detailed description of the issue
- Relevant screenshots (if available)
Frequently Asked Questions (FAQ)
Q: How do I reset my account password?
A: If you have forgotten your password, please contact us via the support email above. We will assist you in resetting your password within 24 hours.
Q: What should I do if the app is not working properly?
A: Please try the following steps: 1) Restart the app 2) Check your network connection 3) Update to the latest version 4) If the problem persists, please contact us via email with a detailed description of the issue.
Q: How do I cancel my subscription?
A: You can manage or cancel your subscription service through your device's subscription settings (iOS: Settings > Apple ID > Subscriptions; Android: Google Play > Subscriptions).
Q: How do I delete my account and data?
A: If you need to delete your account and related data, please send an email to our support address. We will process your request within 7 business days after receiving it.
Q: How do I report bugs or issues in the app?
A: Please contact us via the support email and provide as much detail as possible about the issue, including steps to reproduce, error messages, screenshots, etc. This will help us resolve the issue more quickly.
Privacy and Data Protection
We take your privacy and data security very seriously. If you have any questions about our privacy policy, please contact us via the support email above.
Feedback and Suggestions
We welcome your feedback and suggestions! If you have any ideas that could help us improve the app, please feel free to contact us via email. Your input is very important to us.
Thank you for using our app!
We will respond to all inquiries as soon as possible, typically within 24-48 hours.